Plans, trials and billing

The trial gives you every Pro feature for 14 days. When it ends, you keep using Signed on whichever plan you choose, and anything you built is still there.

• You pay per person. Each active person in Users counts once, however they got there. Team members who manage Signed are free unless they also get a signature.
• The bill follows your people. Imports, syncs and new starters raise it for the rest of the billing period, and leavers lower it.
• Inactive people cost nothing. Switch someone off and they stop getting a signature and stop being billed.
• A lapsed plan stops signatures being served. This is the one thing that affects email, so it is worth watching the renewal date.

Billing shows your plan, the number of people you are billed for, your payment method and every invoice. Invoices are downloadable, which is the version finance usually wants.

1. 1Open Billing to see the current plan and usage.
2. 2Choose Manage payment to change the card or the billing address.
3. 3Download any past invoice from the list.
4. 4Change plan at any time: upgrades take effect immediately, and the difference is prorated.

A failed payment puts the organisation into a past-due state. Signed keeps working for a short while so a card problem is an inconvenience rather than an outage.

1. 1Update the card in Manage payment.
2. 2Choose Refresh on Billing to pull the new state through immediately.
3. 3If it still shows past due after a few minutes, the payment has not cleared with the bank yet.