A signature is not showing
Work down this list in order. It separates the four or five causes that account for almost every case.
Help Centre
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Help Centre
Troubleshooting
Signature missing, images broken, the wrong template on someone, or a sync that stopped. Start here.
Signatures look wrong
Layout, images, fonts and spacing: what actually causes each one, and what to change.
Someone has the wrong signature
Almost always a rule, occasionally a cache. Here is how to tell which in under a minute.
Sync and import problems
Missing people, skipped rows and reverting job titles, and what each one is telling you.
Billing and access questions
A failed payment, a lapsed plan and a refused write: what each one means and the fastest way back.
Elsewhere
Other sections
- Getting startedWhat Signed does, how the pieces fit together and the shortest route to a signature on everyone's email.Browse articles
- Signature designerDesign a signature, set your colours and fonts, write your own HTML and understand every variable.Browse articles
- Rules and campaignsGive each team, domain or person the right signature, and put banners under them for a set time.Browse articles
- People and directoriesAdd people by hand, import a spreadsheet or sync from Microsoft 365 or Google Workspace, and group them into departments.Browse articles
- Outlook add-inDeploy the add-in across your organisation, see what people get in Outlook, and fix it when it misbehaves.Browse articles
- Organisation, team and billingCompany defaults, roles and invitations, plans and invoices, the audit log and your own account.Browse articles
- API and integrationsCreate keys, make your first request and see which parts of Signed you can drive from your own systems.Browse articles
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